Challenges to ISO 9000 Implementation in Organizations in Iraq
Written by EDBA (ABD) Wael Kaadan
ISO 9000 series of standards is of major importance in the standardization of quality management systems in organizations worldwide. This research investigated the factors that influence its implementation in a post-crisis environment like Iraq where the number of ISO certified organizations is very low. The focus of the study was on exploring employee and organization resistance to change and the induced perceptions of growth and/or stress as a result of the ISO implementation process. The quantitative methodology with the correlational design was adopted to investigate the research questions of the study. A self-administrated questionnaire was developed with 10 opinion items using a five-point Likert scale and complemented with a collection of demographics to identify potential influences and biases.
The questionnaire was validated by a panel of experts and a pilot study. The calibrated form of the questionnaire was further completed by 92 participants through snowball sampling from the researchers’ network.
The results indicated that ISO implementation was not perceived as a stressful process that could lead to resistance to change (sig<0.05) and diminishing performance. Contrary to the extended literature, the participants viewed the process as an opportunity for growth for themselves and their organizations. Further research might be required to identify what other factors explain the observed low percentage of certification in the country.
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